Refund Policy

Last updated: 31 July 2026

This Refund Policy applies to all purchases made on Reelory (reelory.ai). Reelory is operated by Irina Iscenco, an individual sole trader.

Reelory is a self-serve software platform: you submit a link to a short-form video, and the platform automatically produces an AI-generated report on the hook, structure, virality triggers and pacing. Delivery is instant and fully digital — credits are added to your account immediately after payment, and reports are generated by the software, typically within about a minute. All prices are in US dollars. Credits are spent inside the platform: 1 credit per video analysis, 3 credits per account audit, 3 credits per content plan. There is no physical product and no shipping.

1. 7-day unconditional refund

You can request a full refund of any purchase within 7 days of the purchase date. No questions asked.

This applies to every purchase, without exception:

You do not need to give a reason.
It does not matter whether you used your credits, some of them, or none of them.
It does not matter which package you bought (Starter $12 / 5 credits, Standard $29 / 15 credits, Pro $59 / 40 credits).
There are no conditions, no eligibility checks and no partial refunds — you get 100% of what you paid back.

All purchases on Reelory are one-time credit packs. There is no subscription, no recurring billing and no auto-renewal — there is nothing to cancel, and you are never charged again unless you buy another pack yourself.

After 7 days this guarantee no longer applies. You can still contact us about any purchase and we will look at your request.

This policy is in addition to, and does not limit, your rights under the consumer law of your country. Where your local law gives you a longer withdrawal or refund period, that longer period applies.

2. How to request a refund

Email: support@reelory.ai
Telegram: @reelory_support

If you have them to hand, the checkout email address or your Paddle order/receipt number help us find the purchase faster. Neither is required — we will not refuse or delay a refund because you do not have them. We confirm receipt and submit the refund promptly.

3. How the refund is processed

Payments on Reelory are processed by Paddle, which acts as merchant of record for all transactions. Refunds are therefore issued by Paddle back to the original payment method used at checkout.

Timing: once the refund is submitted, funds typically appear on your original payment method within 3–10 business days, depending on your bank or card issuer. We cannot speed up your bank’s processing time.

Once the refund is issued, Paddle emails a confirmation to the address used at checkout. If it does not arrive, write to support@reelory.ai and we will confirm the refund ourselves.

4. What happens to your credits

Credits never expire. They stay in your account until you use them.

When a purchase is refunded, the credits from that purchase are removed from your account balance. If you had already used some or all of them, this does not reduce your refund — you still receive the full amount you paid. Any credits from other, non-refunded purchases stay in your account and remain usable.

5. Questions

Anything unclear about this policy, a payment or a refund:

Email: support@reelory.ai
Telegram: @reelory_support

See also our Terms of Service and Privacy Policy.